Returns & Exchanges | Dog Crates Delivery | GUNNER

RETURNS & EXCHANGES

GUNNER works hard to ensure your customer experience is as seamless as possible. Below we've spelled out the returns & exchanges process, so you'll know exactly what to expect.

Returning or exchanging due to sizing? We encourage you to first view a complete guide to our sizing recommendations here or schedule a 1-on-1 video consultation with our CX team.


RETURNS/EXCHANGES

GUNNER offers free returns & exchanges for unused Food Crate products, as well as for kennel accessories and Gunner Wear items.

We also accept returns and exchanges on unused G1™ kennels, although a shipping fee will be deducted for return cost (see details below).

All returns or exchanges must be started within 30 days of original delivery. If you are not satisfied, you may return it to us for a refund if it’s in the original condition, without cosmetic defects or noticeable use.

INITIATE YOUR RETURN

Click here to begin your return process.

*if you are returning more than 1 kennel, please email us or call 1-844-GUNNERK.

IMPORTANT TO KNOW

If you choose to ship a kennel back with a label provided by GUNNER, we will deduct $30 per kennel from the refund amount for the return shipping cost, for domestic orders in the lower 48. This is due to the bulk of the G1™ kennel and its freight cost.

For returns from Hawaii or Alaska, the process is different. Please contact our CX team here.

PLEASE KEEP THE ORIGINAL BOX AND FLOOR LINER IN PLACE

All kennels ship in (1) large box. If you are considering returning or exchanging, keep your original box and floor liner in place. Failing to do so can result in an additional $100 return fee. If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.

REPACKING YOUR KENNEL

When returning or exchanging your kennel, it's important that you repack it correctly so as not to incur damages. Please review the following instructions:

Intermediate kennel repacking instructions
Large kennel repacking instructions


REFUND ISSUANCE

Please note that once your refund is issued it could take up to 10 business days to receive the refund on your statement, dependent on your bank.


LIMITED-EDITION PRODUCTS

GUNNER will make every effort to exchange the limited-edition products, but cannot guarantee their availability for replacement at time of exchange request. The product that cannot be replaced with an identical limited-edition product will be replaced with the equivalent model and any incremental cost originally incurred will be refunded to the customer.


OPEN BOX

Orders being purchased through an Open Box event are final sale - as noted on the specific event product page.

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ADDED. COMPLETE YOUR SETUP

PERSONALIZED KENNEL NAME PLATE

Regular price
29
Sale price
29.00
I've reviewed and approve the design shown in the preview

ADDED. COMPLETE YOUR SETUP

FOOD CRATE NAME PLATE

Regular price
19
Sale price
19.00
I've reviewed and approve the design shown in the preview

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THE PACK OPINION

Customer Reviews
4.9 Based on 2,575 Reviews
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Filter Reviews:
BM
07/05/2021
Brandon M.
United States United States
  • How would you describe your dog? Gun or Bird Dog
  • What's your primary use of the product? Travel
It’s like an insurance plan….

This is by far the best kennel made. I use mine daily and they take lots of abuse. They never even seem to wear at all. Hose them off with soap and water and they look brand new. I encourage all of my puppy buyers to get them as well. It’s like an insurance plan for your best friend!

GUNNER G1™ KENNEL Review
KT
06/14/2021
Kris T.
United States United States
  • How would you describe your dog? Family or Companion Dog
  • What's your primary use of the product? TravelHomeHome & Travel Equally
Wow, Just Wow

Wow, this kennel is the Yeti of dog kennels! everything about this kennel is first rate. Yes, there are cheaper, but none can compare to a Gunner kennel.

AL
05/31/2021
Alec L.
United States United States
  • How would you describe your dog? Family or Companion Dog
  • What's your primary use of the product? Travel
Amazing travel kennel

This thing is built like a tank. I have no doubt this will protect our little guy if we are ever involved in an accident. We recently completed an 800 mile road trip with him in the crate. It was well worth the money. This was the first time he was calm in the car and not whining. He slept easily during the drive. We felt calm know he was secure and comfortable. Cannot recommend this crate enough!!

AO
05/08/2021
Angus O.
United States United States
  • How would you describe your dog? Family or Companion Dog
  • What's your primary use of the product? Travel
Unlike any other crate I have seen

I purchased two Gunner kennels, a medium and a small, for my pups. Immediately, you understand this is a different level of product compared to what you’ve used before. The construction is fantastic and legitimately heavy duty. I feel so much better knowing I’ve done everything I can to keep my dogs safe in case of a worst case scenario.

PK
03/18/2021
Patrick K.
United States United States
  • What's your primary use of the product? Travel
  • How would you describe your dog? Gun or Bird Dog
Best purchase for my best friends

I’ve been buying cheap kennels for the four years I’ve owned my dogs, none of them seemed to hold up. I’ve wanted a Gunner for a year now, and the more I read stories of how they have saved dogs lives, it made me think of how losing my best friends would damn near **** me. So I made the purchase and will never look back. It is one solid kennel and I will not let the kennel hold me back from traveling farther to hunt anymore. It’s well worth the investment. I’m a firm believer in you get what you pay for, and this will not let anyone down.